We use cookies to improve your shopping experience. By staying on the site you accept our cookie policy. I Agree Learn More


Return of Goods

According to Article 50, para. 1 of the Consumer Protection Act the Client shall have the right to withdraw from the distance contract without giving any reason, without compensation or penalty and without bearing any costs whatsoever other than the costs provided for in Article 54, para. 3 and Article 55 of the Consumer Protection Act, within a period of 14 days from acceptance of the goods by the Client or by a third party other than the carrier and indicated by the Client - in the case of a sales contract. Return of goods beyond the specified period will not be accepted.

The Client shall be obliged to return the goods in the condition in which they were at the time of delivery. The Provider will not accept goods that have been repaired or damaged, goods with damaged or incomplete packaging, with traces of wear or excessive use, as well as scratches. The Provider will not accept goods that are not accompanied by all the accessories with which the goods have been delivered.

The Client shall be obliged to return the goods purchased by him/her in the original package, accompanied by the labels intact, as well as all the documents with which the goods in question were delivered.

For returns the Client should contact Love by Iris via email at info@lovebyiris.com to receive return instructions and assistance.

In order to return the goods to the Provider, the Client shall fill in the following standard form pursuant to Annex 6 of the Consumer Protection Act, namely:

Standard form for exercising the right of withdrawal:
(please fill in and submit this form only if you wish to withdraw from the distance contract)

After completing this form and making sure that the goods which the Client wishes to return are eligible for return pursuant to article 11.2 of these Terms and Conditions of Use, the Client must send the filled form to info@lovebyiris.com. Within 3 days of receipt of the form for exercising the right of withdrawal filled by the Client, the Provider will contact the Client to clarify the terms and conditions of return of the goods.

The return of the goods shall be the sole responsibility of the Client and therefore the risk of damage or loss shall be borne by the Client until the goods the delivery of the goods to the Provider. All costs related to the return of the goods are at the expense of the Client.

Reimbursement of Payments

In the event that the delivered goods are inconsistent with the goods ordered by the Client or the delivered goods are visibly damaged and the Client wishes reimbursement of the amount paid, the Provider shall be obliged to reimburse the amount paid within 14 days from the date on which the Provider is notified of the Client's intention to receive the amount paid.

If the amount has been paid with a card through the virtual POS terminal of the online shop, the amount will be refunded on the card from which the Client has made the payment.

If the amount has been paid through the PayPal system, the amount will be refunded through this system to the Client's PayPal account.